How to Report a Power Outage

The best and easiest way to report an outage is to have your account number ready when you go to report your outage.

Please do not report a yard light being out through the outage system.  If your yard light is out please call during the day 662-234-6331 or 1-877-234-6331 and dial ext 122, or you can use our online form.

During working hours:

  1. Call 662-234-6331 or 1-877-234-6331
  2. The automated system will ask you to press 1 for power outages. It will then ask you to enter your outage one of two ways: 
  3. First you can enter an outage by pressing 1 and entering your phone number area code first. If the system recognizes your number, you will be asked to verify the last name on the account.  If the name is correct, you will be asked if you want to report an outage at this location.   If this is correct, press 1 and an outage ticket will be generated at our office.  If this is not correct, you might have a different number on the account (recent phone number change).  You can try another number by pressing 2. If the system fails to recognize your phone number, then you will be asked for the account number. If you do not have the account number then it will direct you to someone in the office that you can speak with to report your outage.
  4. Second, an outage can be reported by entering your account number directly by pressing 2.  If your account number looks like this 12345-001, it must entered 12345001. You will then be asked to verify the last name on the account.  If the name is correct then press 1 to enter an outage ticket.  If the name is incorrect and you want to try another account number, then press 2 and it will allow you to try again. If the account number is invalid, then the system will direct you to someone in the office that you can speak with to report your outage.
  5. If you have more than one account tied to a telephone number it will allow you to either enter the account number or be directed to someone to speak to in the office.

After hours:

The process after hours is very similar to during working hours except you will not be directed to someone in the office you will be asked to leave a detailed message so that if we need to we can call you back

  1. Call 662-234-6331 or 1-877-234-6331
  2. The automated system will ask you to press 1 for power outages. It will then ask you to enter your outage one of two ways: 
  3. First you can enter an outage by pressing 1 and entering your phone number area code first. If the system recognizes your number you will be asked to verify the last name on the account.  If the name is correct, you will be asked if you want to report an outage at this location.  If this is correct, press 1 and an outage ticket will be generated and reported to our answering service.  If the name is not correct, you might have a different number on the account (recent phone number change).  You can try another number by pressing 2.  If the system fails to recognize your phone number, then you will be asked for the account number.  If it is an invalid number then it will ask you to please leave a message giving the name on the account, the address, and the phone number where we can reach you.
  4. Second, an outage can be reported by entering your account number directly by pressing 2.  If your account number looks like this 12345-001, it must entered 12345001. You will then be asked to verify the last name on the account.  If the name is correct, then press 1 to enter an outage ticket.  If the name is incorrect and you want to try another account number, then press 2 and it will allow you to try again. If it is an invalid number then it will ask you to please leave a message giving the name on the account, the address, and the phone number where we can reach you.
  5. If you have more than one account tied to a telephone number it will allow you to either enter the account number or be asked to leave a detailed message so that we are able to ascertain the correct account information.


Available July 1, 2005

   




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Copyright 2005 - 2006 North East Mississippi Electric Power Association
Design & Maintenance By:  Thurlow Designs & Consulting, LLC.